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Facilities' Management Outsourcing and Contract Management

Date: March 23-24, 2017, Thursday and Friday

Time: 8:30-16:30, both days, inclusive of lunch and tea breaks

Location: Tianjin International School

Attire: Business Casual

Essential Question: What do I need to know and do to more effectively manage school vendor performance and control costs?

Learning Outcomes: Participants will be introduced to the Vendor Management Cycle and be instructed on their role and the activities they should engage in during each stage of this cycle.

The Vendor Management Cycle includes:

  • Contractor sourcing
  • Due Diligence
  • Request for Proposal (RFP)
  • Contract Award
  • Service Deliverable (Service Level Agreement - SLA)
  • Contractor Management (Key Performance Indicators - KPI)
  • Contractor Evaluation
  • Vendor Handover or Renewal

In many cases the staff tasked to coordinate sourcing, contracts, SLA and KPIs do not have a clear understanding of the users' needs and scope of works, and vice versa, the user has limited input in the sourcing activities, and he/she is left to use contractors whom may not be qualified to deliver the work, ultimately resulting in delays and extra charges.

This two-day workshop has been designed to improve facilities' management outsourcing and vendor contract management. Participants will become familiar with and learn to enforce the Scope of Works (SOWs), Deliverables (SLA) and Monitoring (KPI) that govern the relationship between the school and the vendors. Case studies and facilitated discussions will develop awareness of the impact facilities' management outsourcing and contract management have in schools, both positive and negative. Role plays and activities will reinforce essential managerial skills aimed at problem solving and managing knowledge more effectively.

Objective for this workshop are:

  • Identify and discuss scope of work, responsibilities and deliverables; and
  • Understand the liability and benefits of outsourced contracts.

Workshops will begin each day at 8:30am and end by 4:30pm. The agenda for this workshop is:

Day 1 - Contract Sourcing and Management

- Contracts 101

- Contract sourcing

- Request for proposal

- Due diligence

Day 2 - Outsourcing

- Scope of Work (SOW)

- Deliverables (SLA)

- Managing Outsourced Staff Risk and Benefits

- Monitoring (KPI)

Target Audience: This workshop is designed as an introduction to Outsourcing and Contract Management for Facility Management Teams. Schools should consider sending a team of participants. This team should be represented by members who work directly with the vendors, the person responsible for identifying and contracting vendors, as well as a senior leadership member who influences the contracting process for Facilities Management.

Facilitator Biography

Luca Mantovani worked for Jones Lang Lasalle (JLL) and over a period of seven years assumed a role in Senior Management for the Beijing office. During his tenure at JLL, he designed and implemented facility management solutions for clients across China, always ensuring quality service and effective delivery while balancing users' wellbeing. Several of JLL's clients in Greater China include International Schools and this will be the experience that Luca relies on to help facilities management staffs understand how to communicate effectively with all stakeholders in the Vendor Management Cycle.

Luca's love for China lead him to study at Beijing University, where he began his journey in becoming fluent in Mandarin Chinese. The love for language and working with Chinese has been a major contributing factor to his success in this industry. Luca now lives in Hong Kong where he applies his valuable skills and experiences in Facility Management by consulting on improvement processes, increasing transparency and reporting standards.

Facilities Management Outsourcing and Contract Management Thursday, March 23, 2017 - Friday, March 24, 2017
8:30 AM - 4:30 PM
For more information contact: Michael Iannini
Choose Sessions For: Edit
Event Details
When: Thursday, March 23, 2017 to Friday, March 24, 2017
8:30 AM - 4:30 PM
Where: Tianjin International School
Who: Hosted by: Michael Iannini


400 USD for ACAMIS members

450 USD for non-members

Tea breaks and lunch are included for both days.

Please email michael(a) for more details.

Host School Details

Tianjin International School

No. 4-1 Sishui Dao

Hexi District, Tianjin, China 300222

Telephone: +86-22-8371-0900 x311

Recommended Hotel

Crowne Plaza Tianjin Meljiangnan

East to South Youyi Road (Opposite to Tianjin Meljiang Convention Center)

Xiqing District, Tianjin 300221, China

Telephone (Hotel front desk): 86-022-58576666

Contact Person: Edward Jin -

The rate is approximately 650 RMB per night with one breakfast


Tips on Registration System

Just below, you will see 'ACAMIS Member School' and 'Non-Member School'. Next to each are a 'minus' button and a 'plus' button. To add people, just keep clicking the 'plus' button. (The minus is to remove lines if you have too many.) The system will spin to process to the next step; it takes a minute, so try to be patient. Then there will be blank lines to add names and email addresses. When you are finished, scroll down and click 'register'. The system will guide you through the other steps. Once finished, a message should appear thanking you and stating that the submission is complete.

You might notice something about 'Quick add' and a login button on the first screen. This is not necessary to submit a registration. (Staff from non-member schools have successfully registered for events and they do not have logins.) The login function will be useful later (once passwords are distributed) so that member schools will be able to search the directory for a first or last name, select the right person, and the system will automatically fill in the remainder of the name, email address, and title.

If you are unable to process your registration through the online system, please email with the person's name, school, title, email address, and dietary request.

Type Quantity Price
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Includes materials, lunch, and tea breaks
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Non-Member School Details + $450.00
Includes materials, lunch, and tea breaks
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applicant spaces available: 25
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