If notification of cancellation from a registered participant is received:

  • 30 days or more prior to a conference or workshop - 80% of registration fee is refunded
  • Between 15-29 days prior to a conference or workshop - 40% of registration fee is refunded
  • Less than 15 days prior to a conference or workshop - no refund


In the unlikely event of cancellation of the conferences and workshops due to circumstances beyond our control, we will give full refund of the registration fees. However, we will unable to refund any travel, visa or accommodation expenses incurred from registering the conferences and/or workshops.

Communicating Cross-Culturally with Parents and Teachers

Shanghai American School, Puxi Campus

February 1-2, 2018

Note: This workshop will be facilitated in Mandarin Chinese.

Our Goal: By the end of the workshop, participants will leave with the understanding and confidence to facilitate positive and productive relationships with academic leadership, teachers and parents.

Our Ideal Audience: Workshop content is being developed for Mandarin speaking Non-Academic staff. School roles that will benefit from this workshop include: Administration Managers, Operational Staff, Secretaries, Receptionists, Activities Coordinators, Admissions, Marketing and Communications personnel who regularly communicate with and support culturally diverse stakeholders.

Welcome to Cross-Cultural Communications!

International Schools present a challenging work environment for our Non-Academic staff, many who have never attended such a school nor interfaced with such a culturally diverse community. School management, leadership and their respective teams rely extensively on their support staff to communicate effectively on behalf of the school and be the first point of contact for parents and teachers, especially when important decisions or difficult news needs to be communicated.

The program draws from research done by Hofstede and other leading researchers that for the past 60 years have identified distinct cultural attributes and strategies for communicating cross-culturally. The workshop provides a systematic approach to understanding cultural differences, explores various national cultural profiles, as well as other cultures—family, school—that can influence an individual’s thinking and behavior. With this knowledge, staff can strengthen credibility, communication, relationships and collaboration. Participants will engage in practical activities and be given tools and role-plays applicable to their daily jobs.

Presenter Profile:

Summer Li: Summer loves education and has been working in international education for over 6 years and was an educator for 5 years previous to working in operations and leadership. Her operational role was the Learning Center Manager of Yue Cheng Education Research Institute, affiliated with Beijing City International School, where she was responsible for professional development programs, introduced advanced and Western educational philosophies, research, teaching methodologies and best practices to Chinese national educators.

In Summer’s current role, she is responsible for communicating and cooperating with overseas universities, educational institutions and educators to improve the internationalization of education. Summer holds a bachelor degree in English Literature and a Master’s Degree in Early Childhood Education. In addition to her work in international education, Summer spends considerable time researching and facilitating workshops related to parent roles in education, cross-cultural communication, organizational management and leadership. Summer is a Certified Positive Discipline in the Classroom Educator, Certified Positive Discipline Parent Educator, has expertise in Non-Violent Communication (NVC), and will soon finish her Cognitive Coaching certification.

Two-Day Agenda:

Day 1


Key Communication Skills

To understand how communication is perceived and the common barriers to being understood. Activities will demonstrate the effects of both verbal and non-verbal communication.


Intercultural Communication

To develop awareness of the communication preferences and styles of other cultures, as well as practice effective communication interculturally.


Problem Solving

Develop essential questioning skills to ensure a problem is completely understood, as

well as the expectations of all stakeholders.


Dealing with Difficult People

Understand how to apply Day 1 communication tools with different types of difficult personalities. Role-play and communication activities will be used to demonstrate practical application of Day 1 tools and strategies.

Day 2

Time ActivityPurpose

Four styles and performances when facing challenges

To understand the differences and behaviors among different people when they face challenges, find out your own preferences, and practice ways of understanding and resolving differences.

10:15-12:00EmpathyResearch shows many communication problems and misunderstandings are from not fully understanding the person we are communicating with. When people feel they are not listened to they can easily become angry and not cooperate. Learn how empathy can disarm someone who is angry.


Conflict Resolution

Conflict is unavoidable, but you can solve it in a warm, firm and fair way. This session is to explore and practice ways of solving conflicts related to your role.


Appreciation and Closure

Learn how to express appreciation effectively and sense the power of appreciation. Share what you have learnt from the two-day workshop.

Host School Information:

Shanghai American School, Puxi Campus

Address: China, Shanghai, Minhang, 258 JinFeng Road (金丰路258号)

Phone: +86 21 6221 1445


Contact: Serena Lu -

Recommended Hotel:

Holiday Inn Shanghai Hongqiao West

Address: 2000 Huqingping Road, Qingpu, Shanghai, 201702

Contact: 86 21 39738888 or

Website URL:

Please be sure to mention Shanghai American School for the contract rates. As of 2016 the lowest rate for a Standard Room was 608RMB, including breakfast and wifi.

Communicating Cross-Culturally with Parents and Teachers Thursday, February 1, 2018 - Friday, February 2, 2018
8:30 AM - 4:30 PM
For more information contact: Michael Iannini
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Event Details
When: Thursday, February 1, 2018 to Friday, February 2, 2018
8:30 AM - 4:30 PM
Where: Shanghai American School
Who: Hosted by: Michael Iannini
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$400 USD for ACAMIS members

$450 USD for non-members

Tea breaks and lunch are included for both days.

Please email michael(a) for more details.

Tips on Registration System

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