Legendary Customer Service for Administrative or Academic Support Staff and Teachers

Legendary Customer Service

for Administrative or Academic Support Staff and Teachers

为行政或学术支持人员和教师提供卓越的客户服务

(Online PD Program 在线PD程序)

February 19, 2022 - March 19, 2022

2022年2月19日至2022年3月19日

NEW! Professional Development for Administrative or Academic Support Staff and Teachers with real school cases illustrating how support staff members and faculty members can provide exceptional service to everyone in the educational community. The ultimate purpose of delivering stellar service to both internal and external customers is to meet the students’ needs, enhancing their learning eventually.
Mandarin Chinese and English Cohorts
Feb 19 – Mar 19, 2022

If you want to make an educator cringe, use the word customer when referring to students or parents. No educator wants to think of their school as a business, but we all want to be treated like customers when we focus on what good customer service is. Customers are traditionally defined as buying a product or service from an organization based on its perceived value or reputation. The value and reputation are directly affected by how everyone connected to that organization is treated.

If you want to increase the real value and benefit of working and learning at your school, you need to accept that we are all working in service to one another to realize the vision and mission of our schools.

If you want to increase the real value and benefit of working and learning at your school, then you need to accept that we are all working in service to each other for the purpose of realizing the vision and mission of our schools.

Target Audience: Administrative or Academic Support Staff and Teachers
Course Languages: Mandarin Chinese Saturday 9:30 am – 12 noon; English Saturday 1:00 pm – 3:30 pm
Duration: 5 weeks
Weekly Study: One-hour asynchronous study and one 2.5-hour live webinar
Certificate Course: 20 hours of professional learning hours
Live Webinars on Saturdays Feb 19, Feb 26, Mar 5, Mar 12, and Mar 19

Participants' Testimonals

Participants' Testimonals

During the Legendary Service workshop, Henry set an example of legendary service. Because of work, I had to leave the first session midway. Henry took the initiative to contact me to make up lessons for me and then recommended a very applicable book to my current work situations. His care and mindfulness moved me. Throughout the training course, Henry invited professionals such as a foreign teacher, a parent, and an operations director to share their customer service encounters with the school's staff members. He also meticulously put all of us in groups to ensure diversity and encourage in-depth sharing. Henry also created case studies for us to role-play and practice the techniques. The case studies helped us to see challenges from the perspectives of colleagues in various departments. The whole training has given me two biggest inspirations: first, providing legendary service is teamwork. Second, legendary service begins with leadership. If it doesn’t happen, we should do our best to implement legendary service ourselves by cultivating legendary service into a culture. I thank ACAMIS and Henry for organizing this training!

Connie Liang, KaiWen Academy, Beijing

What is the cost of the online learning experience?

Early Bird Registration discount of US$50 per individually registered participant and US$150 for Bulk registered participants are available until January 16, 2022 (Sunday).

ACAMIS Members

US$350 per person for the first 2 registrations (US$400 per person for the first 2 registrations after January 16, 2022, Sunday).

BULK DISCOUNT special rate of US$900 is available to register 3 people. Each additional participant will be charged US$300. (US$1050 bulk rate for 3 people and each additional participant will be charged US$350 after January 16, 2022 (Sunday).

Non-Members

US$450 per person for the first 2 registrations (US$500 per person for the first 2 registrations after January 16, 2022, Sunday).

BULK DISCOUNT special rate of US$1050 is available to register 3 people. Each additional participant will be charged US$350. (US$1200 bulk rate for 3 people and each additional participant will be charged US$400 after January 16, 2022, Sunday).

REGISTER HERE

IMPORTANT NOTE TO PARTICIPANTS
Email communication before the course start date

Emails related to this Online PD Program will be sent from events@pdacademia.com. Please immediately add this email sender to your safe sender list.

Approximately 2-weeks before the start of the course, participants will be emailed a course introduction, instructions for how to participate and a pre-course survey and readings, if applicable. If you do not receive this email please let us know.

What Will I Learn?

By the end of the workshop, participants will understand the importance of providing exceptional customer service, learning to care for both internal and external customers, and applying the customer service principles and techniques in the school environment.

Many managers tell their frontline administrative or academic staff members and teachers to be friendly and give stellar service but do not explain how to deliver it. This is a very hands-on program; there will be ample opportunity to put the principles into practice.

Module 1: Making a Commitment to Legendary Service
The why always precedes the what and the how. Knowing the why will give us a better chance of success. It is essential to understand the importance of outstanding customer service intrinsically. Next, it is necessary to know what stellar service is and what characteristics are critical to delivering the desired service. With that knowledge, we will more readily commit to our goals. Participants will craft a clear personal service vision. Before a comprehensive plan is developed, participants will learn three simple steps to build rapport and relationships with their customers as a starter.