Legendary Customer Service
for Administrative or Academic Support Staff and Teachers
为行政或学术支持人员和教师提供卓越的客户服务
(Online PD Program  在线PD程序 )
 
中文课程日期:星期五 - 2022年2月25日、3月4日、11日、18日 和25日 上午9:00至11:30 中国时间

 


 

NEW! Professional Development for Administrative or Academic Support Staff and Teachers with real school cases illustrating how support staff members and faculty members can provide exceptional service to everyone in the educational community. The ultimate purpose of delivering stellar service to both internal and external customers is to meet the students’ needs, enhancing their learning eventually.  
 

Mandarin Chinese Cohort

Live Webinars:
Mandarin Cohort - Fridays 9:00 am - 11:30 am Feb 25, Mar 4, 11, 18, and 25, 2022


 

If you want to make an educator cringe, use the word customer when referring to students or parents. No educator wants to think of their school as a business, but we all want to be treated like customers when we focus on what good customer service is. Customers are traditionally defined as buying a product or service from an organization based on its perceived value or reputation. The value and reputation are directly affected by how everyone connected to that organization is treated.

If you want to increase the real value and benefit of working and learning at your school, you need to accept that we are all working in service to one another to realize the vision and mission of our schools.

If you want to increase the real value and benefit of working and learning at your school, then you need to accept that we are all working in service to each other for the purpose of realizing the vision and mission of our schools.

Target Audience:  Administrative or Academic Support Staff and Teachers
Course Languages:  Mandarin Chinese Fridays at 9:00 am – 11:30 am
Duration:  5 weeks
Weekly Study:  One-hour asynchronous study and one 2.5-hour live webinar
Certificate Course:  20 hours of professional learning hours


 


 

What is the cost of the online learning experience?

ACAMIS Members

US$400 per person for the first 2 registrations.

BULK DISCOUNT special rate of US$1050 is available for 3 people and each additional participant will be charged US$350.

Non-Members

US$500 per person for the first 2 registrations.

BULK DISCOUNT special rate of US$1200 is available for 3 people and each additional participant will be charged US$400.


 

IMPORTANT NOTE TO PARTICIPANTS
Email communication before the course start date

Emails related to this Online PD Program will be sent from events@pdacademia.comPlease immediately add this email sender to your safe sender list.

Approximately 2-weeks before the start of the course, participants will be emailed a course introduction, instructions for how to participate and a pre-course survey and readings, if applicable.  If you do not receive this email please let us know.


 


ONLINE PD PROGRAMS CURRENTLY IN PROGRESS

Legendary Customer Service for Administrative or Academic Support Staff and Teachers 
为行政或学术支持人员和教师提供卓越的客户服务

 中文课程日期:星期五 - 2022年2月25日、3月4日、11日、18日 和25日 上午9:00至11:30 中国时间


PAST ONLINE PD PROGRAMS

2021-22:

Accelerate Student Learning - Personalised Instructional Coaching with Stephen Barkley
September 30 - December 3, 2021

Intercultural and Servant Leadership for Administrative Leaders
行政领导的跨文化和仆人领导

October 30, November 6, 13, 20 and 27, 2021

Learning Design and Teaching for International Educators
November 13 - 27, 2021 

 

2020-21:

Improve Administrative Efficiency During Turbulent Times
August 21 - September 25, 2020 

Leading Effective Teams for New and Aspiring Team Leaders
September 4 - December 3, 2020 

Reputation Management - The Role of School Leaders, and Marketers in a New World
September 11 - October 29, 2020

Improving Internal Professional Learning and Developing a Culture of Peer-Observation
September 18 - November 12, 2020 

Intercultural and Servant Leadership for Administrative Leaders
October 9 - November 5, 2020 

Leadership Communications Online Master Classes
October 13 - December 3, 2020

Growth Mindsets: How to Lead and Sustain a Culture of Growth in Your School
November 13, 2020 - February 4, 2021

Legendary Customer Service for Administrative Staff (Second Cohort at 13:00-16:00)
December 5, 2020 - January 30, 2021

Personalized Instructional Coaching with Steve Barkley
February 5, 2021 - April 29, 2021 

Leading in Your Role: School Nursing in a Pandemic
February 27 - March 20, 2021 

Leading in Your Role:  Facilities Management Personnel
April 10 - May 8, 2021 

Leading Effective Teams: For New and Aspiring Teacher Leaders
April 17 - May 15, 2021

Stretching Your Learning Edges: Growing (Up) at Work
July 1, 6, 8 and 13, 2021

Leading in Your Role:  Teaching Assistants
July 5-9, 2021

 


REGISTRATION FEE / SPONSORSHIP FEE REFUND POLICY

If notice of cancellation re the registered participant/sponsor is received:

  • 30+ days pre-event: 80% of fee is refundable
  • 15-29 days pre-event: 40% of fee is refundable
  • Less than 15 days pre-event: no refund

Online PD Programs - No refund will be granted re participants commencing an online PD program and withdrawing part way through. Course material fees (re DiSC surveys, book fees, etc) are not refundable once access is granted.

 

REFUND DUE TO PD EVENT CANCELLATION

In the event of cancellation of a conference, workshop or online PD program, we will fully refund the registration or sponsorship fee(s) paid. However, we will be unable to refund any travel, visa or accommodation expenses incurred or course material fees where access has been granted.