Legendary Customer Service
for Administrative or Academic Support Staff and Teachers
为行政或学术支持人员和教师提供卓越的客户服务
(Online PD Program  在线PD程序 )
February 19, 2022 - March 19, 2022 
2022年219日至2022319日

 


 

NEW! Professional Development for Administrative or Academic Support Staff and Teachers with real school cases illustrating how support staff members and faculty members can provide exceptional service to everyone in the educational community. The ultimate purpose of delivering stellar service to both internal and external customers is to meet the students’ needs, enhancing their learning eventually.  
Mandarin Chinese and English Cohorts
Feb 19 – Mar 19, 2022 


 

If you want to make an educator cringe, use the word customer when referring to students or parents. No educator wants to think of their school as a business, but we all want to be treated like customers when we focus on what good customer service is. Customers are traditionally defined as buying a product or service from an organization based on its perceived value or reputation. The value and reputation are directly affected by how everyone connected to that organization is treated.

If you want to increase the real value and benefit of working and learning at your school, you need to accept that we are all working in service to one another to realize the vision and mission of our schools.

If you want to increase the real value and benefit of working and learning at your school, then you need to accept that we are all working in service to each other for the purpose of realizing the vision and mission of our schools.

Target Audience:  Administrative or Academic Support Staff and Teachers
Course Languages:  Mandarin Chinese Saturday 9:30 am – 12 noon; English Saturday 1:00 pm – 3:30 pm
Duration:  5 weeks
Weekly Study:  One-hour asynchronous study and one 2.5-hour live webinar
Certificate Course:  20 hours of professional learning hours
Live Webinars on Saturdays Feb 19, Feb 26, Mar 5, Mar 12, and Mar 19


 


 

What is the cost of the online learning experience?

Early Bird Registration discount of US$50 per individually registered participant and US$150 for Bulk registered participants are available until January 16, 2022 (Sunday).

ACAMIS Members

US$350 per person for the first 2 registrations (US$400 per person for the first 2 registrations after January 16, 2022, Sunday).

BULK DISCOUNT special rate of US$900 is available to register 3 people. Each additional participant will be charged US$300. (US$1050 bulk rate for 3 people and each additional participant will be charged US$350 after January 16, 2022 (Sunday).

Non-Members

US$450 per person for the first 2 registrations (US$500 per person for the first 2 registrations after January 16, 2022, Sunday).

BULK DISCOUNT special rate of US$1050 is available to register 3 people. Each additional participant will be charged US$350. (US$1200 bulk rate for 3 people and each additional participant will be charged US$400 after January 16, 2022, Sunday).


 

IMPORTANT NOTE TO PARTICIPANTS
Email communication before the course start date

Emails related to this Online PD Program will be sent from events@pdacademia.comPlease immediately add this email sender to your safe sender list.

Approximately 2-weeks before the start of the course, participants will be emailed a course introduction, instructions for how to participate and a pre-course survey and readings, if applicable.  If you do not receive this email please let us know.


 


ONLINE PD PROGRAMS CURRENTLY IN PROGRESS

 



REGISTRATION FEE / SPONSORSHIP FEE REFUND POLICY

If notice of cancellation re the registered participant/sponsor is received:

  • 30+ days pre-event: 80% of fee is refundable
  • 15-29 days pre-event: 40% of fee is refundable
  • Less than 15 days pre-event: no refund

Online PD Programs - No refund will be granted re participants commencing an online PD program and withdrawing part way through. Course material fees (re DiSC surveys, book fees, etc) are not refundable once access is granted.

 

REFUND DUE TO PD EVENT CANCELLATION

In the event of cancellation of a conference, workshop or online PD program, we will fully refund the registration or sponsorship fee(s) paid. However, we will be unable to refund any travel, visa or accommodation expenses incurred or course material fees where access has been granted.