Legendary Customer Service for Administrative Staff
(Online PD Program)
December 5, 2020 - January 30, 2021 
 

 


 

This is a Certificate Program – 20 Hours of Professional Development will be Awarded

这是一个证书计划--完成20小时职业发展课程的学员将被授予结课证书


 

Important Note 请留意:

The registration for both cohort sessions (09:00 - 12:00, and 13:00 - 16:00) are now full.
Thank you for your support!
第一班(09:00 - 12:00)和第二班 (13:00 - 16:00) 的登记名额已满。谢谢你们的支持!


 

IMPORTANT NOTE TO PARTICIPANTS
Email communication before the course start date

Emails related to this Online PD Program will be sent from events@pdacademia.comPlease immediately add this email sender to your safe sender list.

Approximately 2-weeks before the start of the course, participants will be emailed a course introduction, instructions for how to participate and a pre-course survey and readings, if applicable.  If you do not receive this email please let us know.


 

If you want to make an educator cringe, use the word customer when referring to students or parents. No educator wants to think of their school as a business, but when we focus on what good customer service is, we all want to be treated like a customer, especially staff. Customers are traditionally defined as someone buying a product or service from an organization based on its perceived value or reputation. The value and reputation are directly affected by how everyone connected to that organization are treated.

If you want to increase the real value and benefit of working and learning at your school then you need to accept that we are all working in service to each other for the purpose of realizing the Vision and Mission of our schools. 

如果你想让教育者卑躬屈膝,在提到学生或家长时,请使用"客户"这个词。没有一位教育家愿意将他的学校视为企业,但当我们专注于什么是良好的客户服务时,我们都希望被当作客户对待,尤其是员工。传统上,客户被定义为根据组织的感知价值或声誉从组织购买产品或服务的人群。价值和声誉被与该组织相关的每个人的待遇的直接影响。
如果你想增加在学校工作和学习的真正价值和好处,你就需要接受我们都在为彼此服务,以实现我们学校的愿景和使命。


 


 

Who is this experience for?
Mandarin speaking administrators, teachers, and academic/non-teaching support staff

这段经历是为谁准备的?
讲普通话的管理人员、教师和教学/非教学支持人员


 


 

 

UPCOMING ONLINE PD PROGRAMS

Personalized Instructional Coaching with Steve Barkley
February 5, 2021 - April 29, 2021 

Leading in Your Role: School Nursing in a Pandemic
February 27 - March 20, 2021 

Leading in Your Role:  Facilities Management Personnel
April 10 - May 8, 2021 

Leading Effective Teams: For New and Aspiring Teacher Leaders
April 17 - May 15, 2021 


 

ONLINE PD PROGRAMS CURRENTLY IN PROGRESS

Legendary Customer Service for Administrative Staff (Second Cohort at 13:00-16:00)
December 5, 2020 - January 30, 2021

Growth Mindsets: How to Lead and Sustain a Culture of Growth in Your School
November 13, 2020 - February 4, 2021



REGISTRATION FEE / SPONSORSHIP FEE REFUND POLICY

If notice of cancellation re the registered participant/sponsor is received:

  • 30+ days pre-event: 80% of fee is refundable
  • 15-29 days pre-event: 40% of fee is refundable
  • Less than 15 days pre-event: no refund

Online PD Programs - No refund will be granted re participants commencing an online PD program and withdrawing part way through. Course material fees (re DiSC surveys, book fees, etc) are not refundable once access is granted.

 

REFUND DUE TO PD EVENT CANCELLATION

In the event of cancellation of a conference, workshop or online PD program, we will fully refund the registration or sponsorship fee(s) paid. However, we will be unable to refund any travel, visa or accommodation expenses incurred or course material fees where access has been granted.