Enhancing Administrative Effectiveness in the Post-Pandemic Era
Yew Chung International School Shanghai (Hong Qiao Campus)
Thursday & Friday, May 16-17, 2024

This workshop is fully registered. However, we may be able to accommodate additional registrations, please email events@pdacademia.com if you would like to still register.

In the aftermath of the pandemic, our administrative staff faces new challenges and responsibilities. This workshop is tailored to empower individuals who, despite having limited training opportunities, play a pivotal role in fostering seamless interactions within our school community.
Administrative staff, being the frontline communicators for school leadership, handle diverse responsibilities and interactions with teachers, parents, and suppliers. For those unfamiliar with the unique dynamics of an international school, managing competing priorities and stakeholder expectations can be particularly demanding.
Our program aims to equip your administrative staff with essential communication, problem-solving, and time management skills, enabling them to navigate their roles more efficiently. Beyond efficiency, participants will develop resilience to serve as a robust first line of defense against the myriad distractions that can impede team progress. Utilizing the DiSC Behavioral Survey, attendees will gain insights into their behavioral tendencies and how these influence team dynamics, fostering a more cohesive work environment.
This course encompasses practical activities and provides tools and templates directly applicable to daily responsibilities. Participants will leave with valuable tools and strategies to:

  • Overcome communication barriers and enhance mutual understanding.
  • Effectively communicate in a multi-cultural work environment.
  • Utilize questioning techniques to ensure a shared understanding.
  • Define, communicate, and resolve problems proactively.
  • Identify, communicate, and coordinate multiple priorities seamlessly.
  • Learn how to leverage generative AI to refine and elevate business writing skills.
  • Implement the PDAC Method of Writing Emails and enhance proofreading skills.


This program is designed for Executive and Personal Assistants, Receptionists and other front-line administrative staff working in the Admissions/Marketing, HR, Finance, Facilities and Marketing Departments.

Drawing insights from case studies in this post-pandemic era, we aim to explore strategies for overcoming challenges stemming from the disruptions of school operations due to the pandemic. Participants will depart equipped with practical tools and enhanced confidence, enabling them to communicate more effectively and collaborate adeptly in coordinating multiple priorities and problem-solving.


Registration Fees:

  • ACAMIS member school: 500 USD per participant
  • non-member school: 550 USD per participant

Program Format & Language

Participate in this extensive workshop that combines interactive discussions, case studies, group activities, quizzes, mini-lectures, role plays, videos, and practical scenarios. Resources are primarily bilingual (English & Chinese). Small groups can choose to discuss in their preferred language, while mini lectures will be presented in English.


Dates: May 16-17, 2024 (Thursday & Friday)

Times: 8:30 am – 4:00 pm, with two short breaks for each module and a one-hour of lunch break.

Certification: This is a certificate program. 18 hours of professional development will be awarded.


Facilitator's Profile


Henry Wong

Years of Experience

Over 16 years


Business Administrator Director, Co-head, Author

Henry Wong is an experienced educator and administrator with a strong background in both teaching and non-teaching roles within schools. With over sixteen years of experience in international schools across Singapore, China, and the US, Henry brings a wealth of knowledge and expertise to his work.
Throughout his career, Henry has held various administrative positions, including Senior Admissions and Marketing Manager, Business Administrator Director, and Co-head. In these roles, he provided leadership and oversight for critical functions such as admissions, finance, human resources, public relations, IT help desk, facilities management, auxiliary services, procurement, and inventory.
Notably, Henry is also a published author, having written a book titled “Thriving in International School: A Guide for Administrative Non-Teaching Support Staff.” This publication showcases his commitment to sharing knowledge and best practices within the education community.
At Suzhou Singapore International School (SSIS), Henry successfully elevated the service standards of his support staff within a span of two years, aligning them with the best practices observed in top international schools. Under his leadership, several departments and offices consistently achieved satisfaction ratings of over 90% of satisfaction from parents and teachers. Three offices even achieved a remarkable 100% positive feedback for three consecutive years. Henry fostered a healthy working relationship between the academic and administrative teams, resulting in the lowest turnover rate within the business administration division and a harmonious collaboration between the two entities.
Henry’s academic journey began at Biola University in California, where he obtained his bachelor’s degree in organizational leadership. He further pursued his passion for education by earning master’s degrees in education from Pepperdine University and intercultural studies with a focus on international business from Biola University. Henry’s commitment to teaching led him to serve as an instructor at Tianjin University of Technology in China, where he taught courses in Intercultural Communication and International Trade. Additionally, he spent two years teaching Mathematics to middle school students. Henry obtained a multiple subject teaching credential with a supplementary authorization in Business Studies from California.

Hide Henry's Biography

Accommodations & Transportation

Holiday Inn Express Shanghai Gubei

Address: No. 333-345 Honggu Road, Changning District, Shanghai, SH 200336 Mainland China

Website: www.ihg.com/holidayinnexpress/hotels

Phone Number: 0800 022 2822

Email Address: reservation@hiex-qcx.com


Host School

At Yew Chung International School of Shanghai (YCIS Shanghai), the school is renowned for offering one of the most progressive programmes of international education in China. The school's unique multicultural and bilingual approach to education, with a focus on both English and Chinese language learning, is recognised worldwide and helps distinguish students in a globally competitive environment.
The six campuses, located in prime areas in both Puxi and Pudong, collectively cater for Kindergarten, Primary, and Secondary students, ages 2 to 18. As a school for the children of international families, the students come from over 50 countries and regions and are educated by world-class teachers from more than 20 countries. The international curriculum helps to develop individuals with multicultural perspectives.