Administrative Excellence
Renaissance College, Hong Kong
February 21-22, 2019

Workshop Outline

Our Goal: For participants to leave with the tools and confidence to communicate more effectively, both interculturally and in writing, as well as to coordinate multiple priorities and problem-solve effectively.

Our Ideal Audience: Executive and Personal Assistants, Receptionists and other relevant administrative staff working in HR, Finance and Marketing Departments.

Welcome to Administrative Excellence!

School management, leadership and their respective teams rely extensively on their administrative staff to communicate effectively on behalf of the school and be the first point of contact for teachers, parents and suppliers. International Schools present a challenging work environment for our administrative staff, many of which have never attended such a school nor have had to manage several competing priorities.

This two-day workshop will give your Administrative Staff the opportunity to be exposed to communication and time management skills to empower them to work independently. More importantly, they will gain the skills to become a stronger first line of defense against the innumerable distractions that slow our teams down. Participants will engage in practical activities and be given tools and templates applicable to their daily jobs.

Led by Michael Iannini — one of Greater China’s foremost leadership and strategy consultants for international schools—the instruction provided will leave attendees with tools and strategies to:
  • Overcome barriers to being understood and understanding others.
  • Communicate effectively in a multi-cultural work environment.
  • Use questioning techniques to ensure a mutual understanding.
  • Define, communicate, act and resolve Problems.
  • Identify, communicate and coordinate multiple priorities.
  • PDAC Method of Writing Emails and Proof Reading.

Speaker Bio

Area of expertise provided as part of the CIS Affiliated Consultant Network:
  • Appraisal and professional development
  • Leadership training and school governance
  • Strategic Planning
Before moving to Asia in 1999, Michael consulted with the Children’s Action Alliance and the Arizona State Government on how to best serve children with special learning requirements. During these years Michael developed an appreciation for, and honed essential skills to, ensure the best interests of students were being met. Collaboration, consensus building and navigating complicated organizational hierarchies were the skills Michael developed during this period and the experience that he reflects on when consulting with schools that want to improve their organizational management and communication capabilities.

Michael’s facilitation experience is a result of his evaluating and training the teams in each organization he has served as well as his passion for education and continual learning. He currently resides in Hong Kong with his wife, an international school teacher, and their daughter and son, all of whom continue to challenge and stretch his understanding of leadership and communication.

2-Day Agenda

Day 1

Day 1

Time ActivityPurpose
8:30-10:00Key Communication SkillsTo understand how communication is perceived and the common barriers to being understood. Activities will demonstrate the effects of both verbal and non-verbal communication.
10:15-12:15Intercultural CommunicationTo develop awareness of the communication preferences and styles of other cultures, as well as practice effective communication interculturally.
1:00-3:00Problem SolvingDevelop essential questioning skills to ensure a problem is completely understood and the expectations of all stakeholders.
3:15-4:30Dealing with Difficult PeopleUnderstand how to apply Day 1 Communication tools with 5 types of difficult personalities. Role-play and communication activities will be used to demonstrate practical application of Day 1 tools and strategies.

Day 2

Day 2

8:30-10:00Managing Multiple PrioritiesLearn to reduce distractions and prioritize tasks based on strategies popularized by Stephen Covey. Role play communicating your priorities so as to influence the expectations of others and mitigate potential conflict.
10:15-12:15Event Planning Role PlayUtilize communication skills from Day 1 and time management skills from Day 2 to coordinate an event with multiple stakeholders.
1:00-3:00Effective Writing: KISSKeep-It-Short-Simple: Participants will be instructed on how to write clearly and concisely, ensuring a positive, yet assertive tone.
3:15-4:30Effective EmailsParticipants will learn and demonstrate how to write emails using PDAC (Purpose-Details-Action-Close)

Host School

Renaissance College of Hong Kong
Address: 5 Hang Ming Street, Ma On Shan New Territories
Phone: +852 3556 3556
Contact: Michael Iannini –

Hotel Reservation

The host school provides transportation to the following hotel:

Regal Riverside Hotel*
Address: 34-36 Tai Chung Kiu Road, Shatin, Hong Kong
Contact: Ms. Pat Chan -, +852 2132 1330 or +852 6117 9501

*Please note that transportation will be provided only in the morning of both days (8:00 am).

*Note: Please download and complete the reservation form and send the completed form to Ms. Pat Chen at to enjoy the rate offered.

Notes with hotel reservation:
  • You need to make your own hotel reservation (or for your colleagues who are going to attend the workshop).
  • Transportation will be provided at Regal Riverside Hotel only during the morning of the workshop days. You and/or your colleague who registered the workshop will receive a notification email approximately a week before the conference with workshop information.

Register Now!

If notification of cancellation from a registered participant is received:
30 days or more prior to a conference or workshop - 80% of registration fee is refunded
Between 15-29 days prior to a conference or workshop - 40% of registration fee is refunded
Less than 15 days prior to a conference or workshop - no refund
In the unlikely event of cancellation of the conferences and workshops due to circumstances beyond our control, we will give full refund of the registration fees. However, we will unable to refund any travel, visa or accommodation expenses incurred from registering the conferences and/or workshops.