Administrative ExcellenceRenaissance College, Hong KongFebruary 21-22, 2019
Our Goal: For participants to leave with the tools and confidence to communicate more effectively, both interculturally and in writing, as well as to coordinate multiple priorities and problem-solve effectively.
Our Ideal Audience: Executive and Personal Assistants, Receptionists and other relevant administrative staff working in HR, Finance and Marketing Departments.
Welcome to Administrative Excellence!
- Overcome barriers to being understood and understanding others.
- Communicate effectively in a multi-cultural work environment.
- Use questioning techniques to ensure a mutual understanding.
- Define, communicate, act and resolve Problems.
- Identify, communicate and coordinate multiple priorities.
- PDAC Method of Writing Emails and Proof Reading.
- Appraisal and professional development
- Leadership training and school governance
- Strategic Planning
|8:30-10:00||Key Communication Skills||To understand how communication is perceived and the common barriers to being understood. Activities will demonstrate the effects of both verbal and non-verbal communication.|
|10:15-12:15||Intercultural Communication||To develop awareness of the communication preferences and styles of other cultures, as well as practice effective communication interculturally.|
|1:00-3:00||Problem Solving||Develop essential questioning skills to ensure a problem is completely understood and the expectations of all stakeholders.|
|3:15-4:30||Dealing with Difficult People||Understand how to apply Day 1 Communication tools with 5 types of difficult personalities. Role-play and communication activities will be used to demonstrate practical application of Day 1 tools and strategies.|
|8:10-8:30||Managing Multiple Priorities||Learn to reduce distractions and prioritize tasks based on strategies popularized by Stephen Covey. Role play communicating your priorities so as to influence the expectations of others and mitigate potential conflict.|
|10:15-12:15||Event Planning Role Play||Utilize communication skills from Day 1 and time management skills from Day 2 to coordinate an event with multiple stakeholders.|
|1:00-3:00||Effective Writing: KISS||Keep-It-Short-Simple: Participants will be instructed on how to write clearly and concisely, ensuring a positive, yet assertive tone.|
|3:15-4:30||Effective Emails||Participants will learn and demonstrate how to write emails using PDAC (Purpose-Details-Action-Close)|
Notes with hotel reservation:
You need to make your own hotel reservation (or for your colleagues who are going to attend the workshop).
Transportation will not be provided during the workshop days. You and/or your colleague who registered the workshop will receive a notification email approximately a week before the conference with workshop information and direction to the host school.