Administrative ExcellenceYew Chung International School of Shanghai Pudong (Regency Park Campus)February 28-29, 2020
Our Goal - For participants to leave with the tools and confidence to communicate more effectively, both inter-culturally and in writing, as well as to coordinate multiple priorities and problem-solve effectively.
Our Ideal Audience - Executive and Personal Assistants, Receptionists and other front-line administrative staff working in HR, Finance, Facilities and Marketing Departments.
Welcome to Administrative Excellence!
- Overcome barriers to being understood and understanding others.
- Communicate effectively in a multi-cultural work environment.
- Use questioning techniques to ensure a mutual understanding.
- Define, communicate, act and resolve problems.
- Idenitify, communicate and coordinate multiple priorities.
- PDAC Method of Writing Emails and Proof Reading.
DiSC Workplace Behavioral Survey – Participants will complete the DiSC Managers Behavioral Survey prior to the workshop. Participants’ customized Behavioral Profile reports will be reviewed in and throughout the workshop as a tool for developing greater awareness about self and other.
- DiSC provides a common language to help staff understand one another and work better together
- Develop awareness of self and other to improve communication
- Identify and hone key presentation skills
- Improve confidence and influencing skills
- Reduce conflict and avoid misunderstandings
- Demonstrate capacity to adapt your natural style to accommodate others
- Appraisal and professional development
- Leadership training
- School governance
- Strategic planning
As a consultant, Michael’s main focus is helping schools help students through the arts of collaboration, consensus building, and successful organizational management. His diverse work experience (which spans the United States, China, India, and Hong Kong) has given him the ability to satisfy the needs of a diverse groups, develop cross-cultural leadership skills, and establish effective communication strategies.
|8:30 - 10:00||Key Communication Skills||In order to communicate effectively and influence others, we need to understand ourselves and how our priorities affect others. Participants will review their DiSC Profile reports and identify strategies for working effectively with people that are different profile types.|
|10:00 - 10:15||Break|
|10:15 - 12:15||Intercultural Communication||To develop awareness of the communication preferences and styles of other cultures, as well as practice effective communication interculturally.|
|12:15 - 1:00||Lunch|
|1:00 - 2:45||Problem Solving||Develop essential questioning skills to ensure a problem, and the expectation of all stakeholders, is completely understood.|
|2:45 - 3:00||Break|
|3:00 - 4:30||Dealing with Difficult People||Participants will use DiSC to develop strategies to resolve conflict with stakeholders demonstrating various profile styles. Role plays will be based on typical conflicts administrative staff must resolve with parents, teachers and school leaders.|
|8:30 - 10:00||Managing Multiple Priorities||Learn to reduce distractions and prioritize tasks based on strategies popularized by Stephen Covey. Role play communicating your priorities so as to influence the expectations of others and mitigate potential conflict.|
|10:00 - 10:15||Break|
|10:15 - 12:00||Event Planning Role Play||Utilize communication skills from Day 1 and time management skills from Day 2 to coordinate an event multiple stakeholders.|
|12:00 - 1:00||Lunch|
|1:00 - 3:00||Effective Writing: KISS||Keep - It - Short - Simple: Participants will be instructed on how to write clearly and concisely, ensuring a positive, yet assertive tone.|
|3:00 - 3:15||Break|
|3:15 - 4:30||Effective Emails||Participants will learn and demonstrate how to write emails using PDAC (Purpose - Details - Action - Close)|
Notes with hotel reservation:
You need to make your own hotel reservation (or for your colleagues who are going to attend the workshop).
Transportation will not be provided during the workshop days. You and/or your colleague who registered the workshop will receive a notification email approximately a week before the conference with workshop information and direction to the host school.