Honing 9 Skills of Collaborative Communication in Multicultural School CommunitiesWestern International School of ShanghaiNovember 28-29, 2019
Note: This workshop will be facilitated in Mandarin Chinese.
- Workshop Outline
- Speaker Bio
- 2-Day Agenda
- Brief Intro to the "9 Skills"
- Host School
- Hotel Reservation
- Register Here!
Our Goal: By the end of this workshop, participants will learn and hone 9 skills of collaborative communication to solve conflict, facilitate positive and productive relationship with others, like academic leadership, teachers and parents.
Our Ideal Audience: This workshop will be facilitated in Mandarin. School roles that will benefit from this workshop include: Administration Managers, Administrative Staff (Secretaries, Officers, Back and Front Office), Chinese Co-Teachers and Teaching Assistants. Chinese staff who regularly communicate with and support culturally diverse stakeholders (Parents, Administrators and Teachers).
Please note: the workshop content and schedule might be revised according to real situations in the workshop to tailor content to the needs of the participants.
|8:30 - 10:00||From Reaction to Interaction||Habitually, when we sense danger, our reflex reaction will be to fight or flee. In this session, we will understand that besides these reactions, we can have other choices like building empathic connection with each other. We will then explore the elements of building up empathic connection.|
|10:00 - 10:15|
|10:15 - 11:30||Four Elements of empathic connection||Through fun and vivid practice, participants will learn how to use the 4 elements (observation, feeling, needs and request( of empathic connection. After that participants will be lead to the "zero step", which is the first skill of the "9 skills".|
|11:30 - 1:00||Lunch|
|1:00 - 3:00||Self-empathy & empathy towards other(s)||Using four elements to practice 2 of the "9 skills": self-empathy & empathy for others.|
|3:00 - 3:15||Break|
|3:15 - 4:00||Honesty & gratitude||In this session, participants will learn and practice how to express themselves clearly and empathically to let the other person know what they are going through and what they truly need. Participants will also learn how to build and maintain connections with gratitude.|
|4:00 - 4:30||Celebration and Appreciation||To synthesize and share what was learnt today.|
|8:30 - 10:00||Requests||There are 3 kinds of requests in the "9 skills": Confirmation Requests, Feedback Requests, and Action Request. In this session, participants will learn and practice these 3 kinds of requests. Through learning to request in these 3 ways, participants will be able to make better connections with others and receive more responsive answers from them.|
|10:00 - 10:15||Break|
|10:15 - 12:00||What if we hear a "no" and what to say "no"||Sometimes you get a "no" from others and sometimes you want to say "no" to others. How can you proceed with a "no"? How can we say "no" in ways that maintain relationships and set reasonable boundaries at the same time?|
|12:00 - 1:00||Lunch|
|1:00 - 3:00||Practice of 9 skills||In this sessions, the participants will integrate all the 9 skills and collaboratively solve one given problem. They will gain experience on how to use the 9 skills and be given chances to practice using them before returning to the working environment.|
|3:00 - 3:15|
|3:15 - 4:30||Celebration, debrief & closure||In this session, the participants will use all the 9 skills to interact with each others, celebrate what they have learnt and prepare to use what they have learnt in real life.|
The “9 skills approach” is developed by Jim & Jori Manske, based on non-violent communication. Briefly, it includes the following:
- Intention: Connection in the service of compassionate giving and receiving
- Attention: Present Moment
- Openness to outcome
- A quality of being that emerges from Zero
- A bid for connection: an attempt to get attention, affection or acceptance
- Consider Setting before Inviting
- You can invite in the beginning or in the middle
- Notice thoughts or feeling of separateness
- Acknowledge your own experience with warmth and compassion
- Translate judgments into observations, feelings, needs and requests
- Reconnect utilizing life-affirming emotions (e.g. Gratitude, Awe, Love)
- Being with another person’s experience without judgment
- Convey empathy with your presence and by briefly acknowledging their observations, feelings, needs, requests or wishes, rather than judgments as needed.
- For example: “So, for you…”
- For example: “What did you hear is important to me?”
- For example: “How are you right now?
- Name something specific you feel grateful for, right now, and take time to savor
- “Thank you…”, “I’m appreciating…”
- Stated in the Positive (what you do want, rather than what you don’t want)
- Needs-based (based on everyone’s needs)
- Open to outcome (a proposal vs. a demand)
- Concrete/Specific (who, what, when, where vs a vague wish)
- Present, actionable with at least one step now, e.g. “How do you feel about this?”
Notes with hotel reservation:
You need to make your own hotel reservation (or for your colleagues who are going to attend the workshop).
Transportation will not be provided during the workshop days. You and/or your colleague who registered the workshop will receive a notification email approximately a week before the conference with workshop information and direction to the host school.