Intercultural and Service Leadership for Business and HR Managers
International School of Tianjin
March 20-21, 2020



Note: This workshop will be facilitated in Mandarin Chinese.


Workshop Outline


International Schools present a challenging work environment for Non-Academic Leaders, many of which have never taught in a school nor interfaced with such a culturally diverse community.

Over-Arching Goal: By the end of the workshop, participants will leave with the understanding and confidence to facilitate positive and productive relationships with staff and parents.

Target Audience: This workshop will be facilitated in Mandarin Chinese. Workshop content is being developed for Business, Human Resource, Finance and other Operational Managers. The Peer Coaching (Job-a-Likes) sessions planned for Day 1 and Day 2 will be organised to ensure all operational roles can delve deeply into topics that impact their school and be explored with peers in similar positions or from similar schools, in terms of community and size.

    Speaker Bio


    Henry Wong, in addition to being an accomplished editor on interpersonal relationships, he is one of the few Administrators that have served in both academic and non-academic roles in a school. This is his sixteenth year working in international schools based in Singapore, China, and the US. His administrative positions have included Senior Admissions and Marketing Manager, Business Administration Director and Co-head. Henry is currently serving as the Head of Business Administration for Day Star Academy’s two campuses, supporting the Ivy Education Group with their expansion into K-12 education.

    Henry worked in three international schools and one bilingual school with student populations ranging from 250 to 1300. His responsibility in the international schools was to oversee and provide leadership for non-academic functions, which included the Admissions & Marketing, Finance, Human Resources, Public Relations, IT Help Desk, Facilities Management, Auxiliary Services, Procurement, and Inventory departments. These schools had very culturally diverse teaching and family populations. All the schools are accredited by associations of schools and colleges (US) and the three international schools are authorized by IBO.

    Henry obtained his bachelor’s degree at Biola University, California, majoring in Organizational Leadership. After acquiring his master’s degrees in Education at Pepperdine University, and Intercultural Studies with an emphasis in International Business at Biola University, he took up an instructor position at Tianjin University of Technology in China. He taught two subjects – Intercultural Communication and International Trade. In addition, he taught Mathematics to middle school students for two years. He also received a multiple subject teaching credential with a supplementary authorization in Business Studies from the State of California..


    2-Day Agenda

    Day 1


    Day 1Topics
    8:30 - 10:00 Interpersonal/Intercultural Communications

    This session introduces the foundational elements of interpersonal and intercultural communication. Participants will discover strategies in connecting with people especially in a school environment where diversity is a norm.

    10:00 - 10:15 Break
    10:15 - 12:00Intercultural Leadership - DiSC

    60-80% of all problems in an organization are due to clash of values, personalities and leadership challenges. DISC™ will help you understand how personality type and cultural background influence all 3 challenges, as well as WHAT, HOW and WHY people act, feel and think so differently, and how to turn those differences into synergy instead of painful liability.

    12:00 - 1:00Lunch
    1:00 - 2:45Working with Expat Colleagues

    Due to language barriers and cultural differences, it could be a daunting task to work with expat colleagues. Through role plays and brainstorming, participants will learn how to overcome these difficulties, build rapport/relationship, and establish trust with their expat colleagues.

    2:45 - 3:00Break
    3:00 - 4:30Job-a-like: Leading Effectively in a Culturally Diverse Working Environment
    Participants will be surveyed in advance of the workshop to identify topics related to working with and managing a culturally and generationally diverse work force. Popular topics will be explored in greater depth in break-out rooms where participants will engage in peer-lead discussions.

    Day 2


    Day 2Topics
    8:30 - 10:15Servant Leadership

    Most of us have been disappointed with leadership at some point in life. Servant leadership is a different model. It is not a strategy, a program, or an approach toward leadership. It is the essence of leadership. It is leading by serving others. Robert K. Greenleaf first coined the phrase in his essay titled “The Servant as a Leader” in 1970. Since then, many outstanding practitioners and prolific writers in the field have raised the awareness of servant leadership to a whole new level.

    10:15 - 10:30Break
    10:30 - 12:00Making a Difference as a Support Staff

    We all agree that teachers make an impact in the lives of students. It seldom dawns on us that the office support staff can positively influence student life. Using case studies, participants will explore various work ethics that the office support staff must embrace to make a significant difference in the school where they work.

    12:00 - 1:00Lunch
    1:00 - 3:00Job-a-like: Leading Effectively in a Culturally Diverse Working Environment

    Participants will be surveyed in advance of the workshop to identify inquiries related to developing a customer service centric culture in their school. Popular topics will be explored in greater depth in break-out rooms where participants will engage in peer-lead discussions.

    3:00 - 3:15Break
    3:15 - 4:00Debrief and Close

    Host School



    International School of Tianjin
    No. 22 Weishan Nan Road, Shuanggang, Jinnan District, Tianjin 300350, China
    Tel: 86 22 2859 2001


    Click here for location map and taxi card



    Hotel Reservation


    The host school has recommended the following hotels:

    Crowne Plaza Tianjin Meijiangnan
    East to South Youyi Road, Xiqing District, Opposite to Tianjin Meijiang Convention Center, Tianjin 300221, Mainland China
    Tel: 86 022 5857 6666
    Note: This hotel closest to school but there are no restaurants or other conveniences located nearby. This hotel is 15-20 minutes from the school by taxi.


    The St. Regis Tianjin
    158 Zhangzizhong Road, He Ping District, Tianjin 300041 China
    Tel: +86 22 5830 9999
    Note: This hotel is downtown and on the river and a nice location with lots of restaurants and shopping etc. (also right next to Tianjin Train Station and only 25 minutes from the Airport). This hotel is 30-40 minutes by taxi from the hotel.



    Notes with hotel reservation:
    • You need to make your own hotel reservation (or for your colleagues who are going to attend the workshop).
    • Transportation will not be provided during the workshop days. You and/or your colleague who registered the workshop will receive a notification email approximately a week before the conference with workshop information and direction to the host school.

    Register Here!