Intercultural and Service Leadership for Business and HR ManagersInternational School of TianjinMarch 20-21, 2020
Note: This workshop will be facilitated in Mandarin Chinese.
Henry obtained his bachelor’s degree at Biola University, California, majoring in Organizational Leadership. After acquiring his master’s degrees in Education at Pepperdine University, and Intercultural Studies with an emphasis in International Business at Biola University, he took up an instructor position at Tianjin University of Technology in China. He taught two subjects – Intercultural Communication and International Trade. In addition, he taught Mathematics to middle school students for two years. He also received a multiple subject teaching credential with a supplementary authorization in Business Studies from the State of California..
|8:30 - 10:00||Interpersonal/Intercultural Communications|
This session introduces the foundational elements of interpersonal and intercultural communication. Participants will discover strategies in connecting with people especially in a school environment where diversity is a norm.
|10:00 - 10:15||Break|
|10:15 - 12:00||Intercultural Leadership - DiSC|
60-80% of all problems in an organization are due to clash of values, personalities and leadership challenges. DISC™ will help you understand how personality type and cultural background influence all 3 challenges, as well as WHAT, HOW and WHY people act, feel and think so differently, and how to turn those differences into synergy instead of painful liability.
|12:00 - 1:00||Lunch|
|1:00 - 2:45||Working with Expat Colleagues|
Due to language barriers and cultural differences, it could be a daunting task to work with expat colleagues. Through role plays and brainstorming, participants will learn how to overcome these difficulties, build rapport/relationship, and establish trust with their expat colleagues.
|2:45 - 3:00||Break|
|3:00 - 4:30||Job-a-like: Leading Effectively in a Culturally Diverse Working Environment|
Participants will be surveyed in advance of the workshop to identify topics related to working with and managing a culturally and generationally diverse work force. Popular topics will be explored in greater depth in break-out rooms where participants will engage in peer-lead discussions.
|8:30 - 10:15||Servant Leadership|
Most of us have been disappointed with leadership at some point in life. Servant leadership is a different model. It is not a strategy, a program, or an approach toward leadership. It is the essence of leadership. It is leading by serving others. Robert K. Greenleaf first coined the phrase in his essay titled “The Servant as a Leader” in 1970. Since then, many outstanding practitioners and prolific writers in the field have raised the awareness of servant leadership to a whole new level.
|10:15 - 10:30||Break|
|10:30 - 12:00||Making a Difference as a Support Staff|
We all agree that teachers make an impact in the lives of students. It seldom dawns on us that the office support staff can positively influence student life. Using case studies, participants will explore various work ethics that the office support staff must embrace to make a significant difference in the school where they work.
|12:00 - 1:00||Lunch|
|1:00 - 3:00||Job-a-like: Leading Effectively in a Culturally Diverse Working Environment|
Participants will be surveyed in advance of the workshop to identify inquiries related to developing a customer service centric culture in their school. Popular topics will be explored in greater depth in break-out rooms where participants will engage in peer-lead discussions.
|3:00 - 3:15||Break|
|3:15 - 4:00||Debrief and Close|
The host school has recommended the following hotels:
Notes with hotel reservation:
You need to make your own hotel reservation (or for your colleagues who are going to attend the workshop).
Transportation will not be provided during the workshop days. You and/or your colleague who registered the workshop will receive a notification email approximately a week before the conference with workshop information and direction to the host school.