Communicating Cross-Culturally with Parents and Teachers at SAS Puxi

Shanghai American School - Puxi Campus




Note: This workshop will be facilitated in Mandarin Chinese.

Our Goal: By the end of the workshop, participants will leave with the understanding and confidence to facilitate positive and productive relationships with academic leadership, teachers and parents.

Our Ideal Audience: Workshop content is being developed for Mandarin speaking Non-Academic staff. School roles that will benefit from this workshop include: Administration Managers, Operational Staff, Secretaries, Receptionists, Activities Coordinators, Admissions, Marketing and Communications personnel who regularly communicate with and support culturally diverse stakeholders.


Welcome to Administrative Excellence!

International Schools present a challenging work environment for our Non-Academic staff, many who have never attended such a school nor interfaced with such a culturally diverse community. School management, leadership and their respective teams rely extensively on their support staff to communicate effectively on behalf of the school and be the first point of contact for parents and teachers, especially when important decisions or difficult news needs to be communicated.


The program draws from research done by Hofstede and other leading researchers that for the past 60 years have identified distinct cultural attributes and strategies for communicating cross-culturally. The workshop provides a systematic approach to understanding cultural differences, explores various national cultural profiles, as well as other cultures—family, school—that can influence an individual’s thinking and behavior. With this knowledge, staff can strengthen credibility, communication, relationships and collaboration. Participants will engage in practical activities and be given tools and role-plays applicable to their daily jobs.