Henry has more than 16 years of work experience in international schools. His administrative positions included Admissions and Marketing Manager, Business Administration Director, and Co-head. He recently published a booklet titled, “Preparing Host Country Support Staff for their Roles in International Schools.”
At one school, Henry raised the service standards of his support staff to a level that equaled to best practices of great international schools in less than two years. The majority of his departments and offices received more than 90% of customer satisfaction from parents and teachers. Three offices obtained 100% customer satisfaction over three consecutive years.
Leading Your Team in Legendary Service
The presenter will describe the role of a team leader in the area of customer service. He will also offer some ideas for building a culture of service within the school settings.
Academic Administrators and Non-Teaching Department Heads